United One Vanlines

Avoid this moving company at all costs. All around a nightmare experience. They showed up late. The customer service was straight out of KGB Eastern Bloc style something. They took no care of my mom's inventory (furniture, lamps, household goods, etc) and ended up destroying or damaging over 5k usd of her stuff during the interstate move. And they offered a 40 usd refund after I documented it all and took hours detailing it. Absolutely do not allow this company to touch your move from home to new home.

Move size: 2 Bedroom Home Service cost: $5000

Also carefree movers, relocation nation & Celtic consulting & management LLc out of Florida. This Company now also goes by the Name:

United OneVanlines

#UnitedIneVanLines

united one vanlines

Same USDOT Number: 3939219

And apartment office address for Celtic consulting & management LLC.

They said on the phone that would would be given a 26 ft moving truck & gave us a great quote. PROBLEM is we did not realize that 1091 “cubic feet” IS NOT a full 26 foot truck. A full truck is 1800 Cubic feet!!! When we called they said it is on the consumer to know that! They did not refund our deposit, even partially we didn’t even have a quality assurance !

They keep your money or outsource & charge you 2 to 4 times more!!

Avoid these scammers!!

We lost $890. But probably saved an additional $2500. By not using them!

We will be reporting them for bait and switch as well as unscrupulous business practices to the Federal Department of Transportation.

If you have had similar or poor experiences with United One Vanlines, carefree moving, or Relocation Nation, report this business. **Do not give them a deposit!!!!

If you did give a check to:

#CelticConsulting&ManagementLLC

Cancel it immediately with in 24hours !!!!

Date of experience: June 07, 2024

Move size: 3 Bedroom Home Service cost: $4400

Contrary to what is suggested by previous reviews, United One Van Lines is NOT a moving company. They are a moving BROKER. That means, they DO NOT work directly with movers or drivers. Instead, they contract with other moving companies that manage your entire move and they do not reveal this fact on their website or over the phone, much less provide the list of companies they contract with on their website (as is required by the Federal Motor Carrier Safety Administration (FMCSA)). In other words, the binding contract you sign with them that guarantees "total cost of the move based upon the quantities and services shown on the estimate" does not necessarily end up being honored by the actual moving company that shows up to pick up your possessions. At that point, you will need to sign a separate Bill of Lading that details in fine print the fee schedule that the actual moving company will charge you. These fees naturally end up greatly exceeding the binding estimate agreed upon in your initial contract with United One Van Lines. Additionally, the contract you sign with United One Van Lines also stipulates that the Bill of Lading you sign with the moving company takes precedence over your initial contract with the binding estimate.

Additionally, because they are a broker agency, they cannot update you on the logistics of your move or guarantee the quality of the movers. You need to contact the moving company you have been assigned for any details regarding your move after they pick-up your belongings. During the estimate process, they will tell you over the phone that several services are included in the cost (for instance, that the movers will wrap your things at pick-up and stage them at drop-off). That is not a true service that the movers will provide and, in fact, you will incur charges for anything >75 ft the movers must walk from door to truck and >12 stairs. This is a deceptive business practice to be aware of if you elect to work with United One Van Lines as your moving broker.

Many of us chose to work with these larger companies for interstate moves because they provide a sense of legitimacy and security and, above all, insure your belongings. However, the carrier insurance they contract with to handle lost or damaged items is called movingclaims.net (feel free to look up their reviews and encounters with the Better Business Bureau; see https://www.reddit.com/r/moving/comments/xlw5sf/moving_claim_httpsmovingclaimsnet_scam/).

Obviously, any business that declines to accept credit card payments is suspect (and I feel like an utter fool), but United One Van Lines has really mastered the art of deceptive business practices and formulating contracts that protect them from any liability.

For anyone else having issues with this moving broker agency, one form of recourse is to file a complaint with the FMCSA: https://www.fmcsa.dot.gov/protect-your-move/file-a-complaint.

Move size: Studio Service cost: $2800

This company is a bunch of frauds and scam artists. This company is filled with liars. The salesman promised you one thing and then the customer service team tells you a completely different story.

I was given a $5600 estimate and locked in with a $2000ish deposit. Then a few days prior I was contacted to give a more accurate account of what I was moving. Now that total was raised to a $7000 ish estimate with a $3300 deposit.

During both of these calls, I spoke to salesman brad and al who both guaranteed my shelving units would be disassembled moved and reassembled upon delivery. This was a factor in me choosing this company.

When the moving company guy arrived he doubled the amount to almost $14,000 and when I asked for my refund back, they told me I couldn’t get it so agree or lose a ton of money.

The women from Florida just continually lie to me about what Brad and Al the two salesman both guaranteed me. They charged by the cubic foot and basically what they did was remove the shelves and keep these 8’x 4‘ frames and wrapped them in black plastic to take up as much cubic space as possible.

When I caught them, I asked if I could disassemble them and I was told no. The moving guy from Prime moving yelled at me and was a total jerk.

This company is nothing more than Florida trash, cheating, decent, good hard-working people out of their money. I have asked for them to honor Brad and Al‘s commitment to breaking them down and refunding me some of this cubic footage space which they refuse to do.

Now, they are holding my belongings hostage. I took possession of my home June 1, which was the first available delivery date. These women have told me they have 30 business days that is from June 1 to deliver my stuff.

As of today, June 17 I have not received any of my stuff. I believe that they are being petty and vindictive. At this point I am sure if I actually do receive my items they will be broken and mishandled because I have written these negative reviews, trying to warn others not to be duped by these awful people.

I have not been contacted by them with any updates. Any information is from me, begging the company to communicate.

You do not wanna work with this fraudulent scam artist and liars. DO NOT USE THIS HORRIBLE COMPANY!! RUN!!!

Move size: 2 Bedroom Home Service cost: $13500

The company sales Ryan Birch offered me low moving all in price from California to Orlando, saying they have crew out that way and they don’t want to return empty so he gave me full service price at $3/CF. When time came for the move, it was completely different moving brokerage company out from California, said they have to combine our stuff and wait for other people to go on the road, and also they have to charge $450 to load the piano and then changed the price to $700 and then they just left without loading out items. When I contacted United one van line, they said they do not refund my $2060 deposit, which was sent to the owner directly by Zelle.

I have also filed claim and complaint directly to their company insurance and all the transportation bureaus.

Do not book anything with them. They don’t own trucks and they scam your deposits. Stay away!

Move size: 3 Bedroom Home Service cost: $7110

United One Van Lines was easily the worst moving experience one could have imagined. The company brokered us out to a mover with 1-star reviews and existing complaints of fraud without allowing us to see details prior to pickup. At 1:00am on the day of pickup, after all of our items were already loaded into the truck, we were forced to sign a series of documents increasing our price by over $1000 and, as we later found out, changes to the insurance policy. We also later found out that additional information was added to our signed documents AFTER they were signed, which prevented us from receiving insurance coverage. We later discovered that there were already fraud complaints filed against the company, but we were never made aware of this by United One Van Lines. We would have not minded any of this, in addition to the items being four weeks late, had they arrived in one piece. But arriving one month after being picked up, everything we owned had been destroyed.

The items arrived molded, putrid, and, in some cases, shattered. My acoustic guitar was shipped in a hard case that has never been damaged even by airlines, yet it was somehow completely smashed upon arrival. Our wrapped and padded glass items were shattered, and all electronics were water-damaged and unusable. They even lost a $700 keyboard that was never returned. After contacting customer services for help, no effort was put into retrieving the lost items or work with the carrier to settle claims, and we were told that they would not take responsibility for any damages. We were refused any refund or compensation. The company repeatedly denied responsibility for the damages, despite the carrier claiming that it was their responsibility as the paid broker to do so.

In the end, we suffered nearly $7,000 in damages by choosing to do business with United One Van Lines. Whatever you do, when you see the name of this company run in the opposite direction, They are a fraud and a scam.

Move size: 2 Bedroom Home Service cost: $3400